Last updated: [29/09/2025]
We respect your privacy. This page explains how The Imp (“we,” “our,” “us”) handles your personal information when you use our website theimp.com.au.
1. Information We Collect
We may collect:
- Your name, email, phone number, and address (if you give them to us).
- Payment details if you buy something from us.
- Your account/login details if you create an account.
- How you use our website (pages visited, clicks, IP address, browser type).
- Your preferences, feedback, or responses to surveys.
We don’t collect more than we need, and we don’t sell your details to anyone.
2. How We Collect It
- When you sign up, order, or contact us.
- When you use our website (via cookies and analytics).
- From trusted partners (like payment processors).
3. How We Use It
We use your information to:
- Provide our products and services.
- Process payments and deliver orders.
- Respond to your questions or support requests.
- Improve our website and your experience.
- Send updates, offers, or newsletters (only if you opt-in).
- Keep things secure and prevent fraud.
4. Sharing Your Information
We may share your info with:
- Service providers (e.g. payment processors, delivery companies).
- Business partners (with your consent if required).
- Legal authorities if we’re required by law.
- In case of a business sale, merger, or transfer.
We never sell your personal information for marketing.
5. Cookies & Tracking
We use cookies and similar tools to:
- Remember your preferences.
- Understand how people use our site.
- Show you relevant content or ads.
You can disable cookies in your browser, but some parts of the site may not work properly.
6. Security
We take steps to protect your information with secure servers, encryption, and limited access. But no system is 100% secure, so we can’t guarantee absolute security.
7. Your Choices & Rights
Depending on where you live, you may have rights to:
- Access, update, or correct your information.
- Ask us to delete your information.
- Opt out of marketing emails (just click “unsubscribe”).
- Limit how we use your info.
To make a request, just contact us.
8. Children
Our site isn’t meant for children under 16. If we find out we’ve collected info from a child, we’ll delete it.
9. Third-Party Links
Sometimes we link to other websites. We’re not responsible for how they handle your information, so check their privacy policies.
10. Updates to This Policy
We may update this page from time to time. If we make big changes, we’ll let you know.
11. Contact Us
If you have questions, contact us at:
The Imp
📧 Email: [privacy@theimp.com.au]